Refund Policy
Last updated: 22 September 2026
At MovingWave, we want you to be happy with your purchase. We carefully check and pack our products before dispatch. Please read our refund and return policy before placing an order.
Returns & Exchanges
For eligible non-customised products, please contact us within 7 days of receiving your order if you wish to request a return or exchange.
To be eligible, the product must be unused, undamaged and in its original condition with its original packaging, tags and accessories, where applicable.
Please contact MovingWave before sending any product back. Returns sent without prior confirmation may not be accepted.
Custom & Personalised Products
Custom-made and personalised products are generally not eligible for return, exchange or cancellation due to a change of mind once production has started.
This includes products such as:
-
Custom hampers
-
Personalised gifts and photo products
-
Custom bouquets
-
Couple miniatures
-
Custom 3D-printed products
-
Products made specifically according to a customer's requested design, name, colour, photograph or other personalisation
Please carefully check all customisation details before confirming your order.
This does not affect any rights you may have under applicable law where an item is defective, damaged, incorrect, or otherwise eligible for a remedy.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
-
Your order details
-
Clear photographs of the product
-
Photographs of the outer and inner packaging
-
An unboxing video, if available
After reviewing the issue, we may offer an appropriate solution such as a replacement, exchange or refund, depending on the circumstances and applicable consumer rights.
Items Not Eligible for Return
Unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights, returns may not be accepted for customised or personalised products, products that have been used or damaged after delivery, items without their original packaging/tags where applicable, or products specifically identified as non-returnable before purchase.
Order Cancellations
If you need to cancel an order, please contact MovingWave as soon as possible.
For standard products, cancellation may be possible if the order has not yet been processed or dispatched.
For personalised or made-to-order products, cancellation may not be possible once designing, printing, production or customisation has started.
Refunds
Once an approved return is received and inspected, we will inform you about the status of your refund.
Approved refunds will normally be issued to the original payment method, where possible.
Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.
Return Shipping
Where a return is accepted because the customer changed their mind, return shipping costs may be the customer's responsibility.
If we confirm that you received a damaged, defective or incorrect product, MovingWave will provide the appropriate resolution in accordance with the circumstances and applicable law.
Shipping Charges
Original shipping charges may be non-refundable where permitted by applicable law, except where the refund results from an incorrect, defective or damaged product or where otherwise required by law.
Contact Us
For return, replacement or refund requests, please contact:
MovingWave
Kerala, India
Phone / WhatsApp: +91 9633745689
Email: movingwaveofficial@gmail.com