Shipping Policy
Last updated: 22 September 2026
Thank you for shopping with MovingWave. We carefully prepare and pack every order to make sure your products reach you safely. Please read our shipping information below before placing an order.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
For custom hampers, personalised gifts, 3D-printed products, customised miniatures, bouquets, and other made-to-order products, additional preparation time may be required. The estimated preparation time will be communicated to you when necessary.
Orders are not normally processed or dispatched on Sundays or public holidays.
Shipping & Delivery
MovingWave currently provides delivery across South India to serviceable locations.
Estimated delivery time after dispatch is generally 2–7 business days, depending on your location and the courier service.
Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, high order volumes, or other circumstances outside our control.
Shipping charges may vary depending on:
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Delivery location
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Size and weight of the package
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Product type
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Courier or delivery method
The applicable delivery charge will be shown during checkout or communicated to you before your order is confirmed.
Custom & Personalised Orders
Please carefully check all names, photos, messages, colours, sizes, and other customisation details before confirming your order.
Production of customised products will begin after the required details and payment have been confirmed.
Because these products are specially made for you, processing and delivery may take longer than standard ready-to-ship products.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
MovingWave cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided when placing the order.
If you notice an error in your delivery details, please contact us as soon as possible before the order is dispatched.
Damaged Packages
We take care to securely package our products before dispatch.
If your order arrives damaged, please contact MovingWave as soon as possible after delivery and provide clear photos or an unboxing video showing the package and damaged product. We will review the issue and assist you accordingly.
Delayed or Lost Shipments
Once an order has been handed over to the courier, unexpected delays may occasionally occur.
If your shipment is significantly delayed or appears to be lost, please contact us and we will assist you in checking the shipment status with the courier.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact:
MovingWave
📞 Phone / WhatsApp: +91 9633745689
📧 Email: movingwaveofficial@gmail.com
📍 Kerala, India